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Hello! I'm James

I'm an experienced Information Technology Director with more than twenty-five (25) years of local government and professional experience building focused IT Departments, providing exceptional customer services, managing successful large scale initiatives and leveraging innovative technologies to building Smart and Connected organizations.

Picture of James Twigger

James F. Twigger

Experienced Information Technology Director

 | Chief Information Officer (CIO)

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Phone:

954-806-8138

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Email:

James.Twigger@outlook.com

 

Address:

13734 Callington Drive

Wellington, FL 33414

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EXPERIENCE
EXPERIENCE
2006-present

Chief Information Officer

CITY OF TAMARAC, FLORIDA

• Supervise a staff of fourteen (14) individuals including performance evaluations.
• Present IT initiatives to Executive Staff, the City Manager, and the Mayor and City Commission.
• Develop and manage $4.3M annual operations and $2.2M capital improvement/maintenance budget.
• Forecast and plan for future technology requirements.
• Develop and implement IT related policies and procedures, utilizing ITIL and industry best practices, and also successfully respond to annual audit requirements.
• Developed, and continually update, a Ten (10) Year IT Strategic Plan, including information technology asset management and replacement schedules, for more than 450 employees, including more than 2,000 assets.
• Focused IT Project Manager performing multi-function management, planning, implementation, and business analysis for large scale projects.
• Initiated and manage an Enterprise Licensing Agreement with Microsoft to provide volume licensing discounts, resulting in a savings of approximately $300,000 over a ten (10) year period.
• Manage and engineer the City's network, telecommunications, server, storage and cybersecurity infrastructure as well as enterprise applications.
• Manage the City's IT Service Desk using ITIL methodologies for enhanced customer service including request tracking, documentation, and customer feedback.
• Fostered and developed an IT Client Services Division – providing IT services to the Broward Sheriff’s Office (BSO), the City of Dania Beach, the City of Lauderdale Lakes, the City of
Lauderhill, the Town of Lauderdale-By-The-Sea, the Town of Southwest Ranches and others.
• Led City to achieve the National League of Cities Digital Cities award for technological excellence (1st City to repeat).
• Function as Local Agency Security Officer (LASO), fulfilling all Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS) requirements for the City.
• Administer and lead Tamarac University – the City of Tamarac’s Citizen’s Academy.
• Manage and perform fiduciary responsibilities for City’s NRE Pension Plan.

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Positions

Chief Information Officer 2/22/2023 - present

Interim Director of Information Technology 11/21/2021 - 2/22/2023

Assistant Director of Information Technology 1/1/2013 – 11/21/2021
Systems and Network Manager 9/6/2006 - 12/31/2012

2000-2006

Director of Operations

CYNATEK, INC. / CYNAMED, INC.

•    Managed and maintained all network, server and telephony infrastructure, including user workstations.
•    Developed departmental operations budget and strategic long-term objectives.
•    Managed vendor relationships and made purchasing decisions with regards to hardware, software and network equipment.
•    Performed Human Resources and Accounting related functions including policies and procedures, dispute resolution, and held fiduciary responsibility for health insurance plans and retirement plans.

2004-2005

Chief Information Officer

GEEK ASSOCIATES, INC.

•    Developed strategic plans, identifying technology-related initiatives to support business operations.
•    Planned for and managed staffing and development, hardware acquisitions and facilities to assure their consistency and support of the organization’s business plans.
•    Directed and evaluated the organization’s fiscal functions and performance.
•    Evaluated and advised on the impact of long-range planning and the introduction of new programs/strategies.
•    Provided timely and accurate analysis of budgets, financial reports and financial trends in order to assist the CEO in the performance of his responsibilities.
•    Managed banking and vendor relationships.
•    Managed payroll, accounts receivable, accounts payable and all other accounting activities.

1999-2001

Network Administrator

TECHRX, INC.

•    Managed and maintained all network infrastructure, server infrastructure, telephony infrastructure, and user workstations.
•    Identified network requirements; installed upgrades; monitored network performance.
•    Programmed TRex system in UNIX and designed original Java GUI for program.
•    Managed and coordinated company relocations to new facilities.
•    Researched, procured and implemented the use of video conference equipment at all locations.

EDUCATION
EDUCATION
2006

Master of Science in Telecommunications

UNIVERSITY OF PITTSBURGH

Pittsburgh, PA.

GPA: 3.607

2004

Master of Science in                            

Internet Information Systems

ROBERT MORRIS UNIVERSITY

Moon Township, PA

GPA: 4.0

2004

Bachelor of Science in                         

Information Science and Social Science

ROBERT MORRIS UNIVERSITY

Moon Township, PA

Summa Cum Laude

GPA: 4.0

2003

International Studies (Spanish)

UNIVERSIDAD DE ALICANTE

Alicante, Spain

2002

International Studies (Computing)

DEAKIN UNIVERSITY

Geelong, Australia

High Distinction

equiv. GPA: 4.0

OTHER
2015

Certified Government Chief Information Officer (CGCIO) Program

FLORIDA STATE UNIVERSITY

Florida Institute of Government (FIOG)

Florida Local Government Information Systems Association (FLGISA)

2013

Cisco Certified Network Associate (CCNA) Program

FLORIDA ATLANTIC UNIVERSITY

College of Business

2008

Leading, Educating and Developing (LEAD) Program

UNIVERSITY OF VIRGINIA

Weldon Cooper Center for Public Service

CERTIFICATIONS
CERTIFICATIONS

•    Certified Government Chief Information Officer (CGCIO), July 2015 – June 2018
•    IT Infrastructure Library (ITIL) v3 Foundation Certified, June 2012
•    Microsoft Certified Systems Engineer (MCSE) 2003, August 2008
•    Microsoft Certified Systems Admin.: Messaging (MCSA) 2003, August 2008
•    Network+ Certification, December 2003
•    Dell Certified Technician, April 2012

•    Genetec Security Center - Omnicast Technical Certification SC-OTC-001-5.10, July 2023

•    Genetec Security Center - Synergis Technical Certification SC-STC-001-5.10, July 2023

•    Records Management for Florida Public Agencies Certificate, May 2022
•    FPPTA Certified Public Pension Plan Trustee (CPPT), October 2009

•    IFEBP Certificate of Achievement in Public Plan Policy (CAPPP) - Employee Pensions, June 2017
•    FEMA National Incident Management System (NIMS) Emergency mgmt. training certifications
•    Florida Dept of Law Enforcement (FDLE) Local Agency Security Officer Certification, Jan 2023
•    Florida Dept of Law Enforcement (FDLE) Level 4 CJIS Security Training Certification, Feb 2022
•    City of Tamarac Supervision in Government Series, April 2013

AWARDS
AWARDS

•    Florida Local Government Information Systems Association (FLGISA) Technology Achievement Award for Innovative Use of Technology to Serve the Public (2024)

•    Florida Local Government Information Systems Association (FLGISA) 15 Years of Outstanding Commitment (Service Award) (2024)

•    Center for Digital Government, Digital Cities Award (2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023. 2024)

•    CentralSquare ENGAGE – Citizen Experience Award (2024)

•    SeamlessDocs Service is Beautiful Award (2018)

•    City of Tamarac Excellence in Teamwork Award (2010, 2012, 2016, 2017)
•    City of Tamarac Supernova Award for Exemplifying Excellence Always (2009)
•    City of Tamarac Certificate of Recognition for Professional Development (2009, 2012, 2015, 2022)
•    City of Tamarac Galileo Award for Innovation and Thinking Outside the Box (2008, 2014)
•    City of Tamarac Certificate of Appreciation for serving on NRE Pension Board (2010 - present)
•    City of Tamarac Shooting Stars, Bravo Awards and Service Awards
•    6 TechRx Trexcellence Awards (2000-2001)
•    TechRx Certificate of Appreciation (2000)
•    Robert Morris University Merit Award
•    Charles R. Cubelic Award (RMU’s highest honor) (2003)
•    Dean’s List, Robert Morris University (1999-2003)
•    Admiral Grace Murray Hopper Student Programming Competition Award from Micro Focus Intl. (2001)

PUBLICATIONS
PUBLICATIONS
MEDIA
MEDIA

•    Digital Cities 2024: Improving Constituent Services Through Innovative Technology

•    Government Experience 2024 Project Award Winner, Center for Digital Government

•    Morningstar: CentralSquare Customers Recognized for Excellence in Public Safety, Government Operations, and Citizen Services

•    Twitter (X): CentralSquare 2024 ENGAGE Awards

•    Yahoo Finance: CentralSquare Customers Recognized for Excellence in Public Safety, Government Operations, and Citizen Services

•    Digital Cities 2023: Developing Modern, Citizen-Focused Services

•    Digital Cities 2022: Building Resilience, Equity and Inclusion

•    Digital Cities 2021: Winners Deliver on Critical IT Services

•    Digital Cities 2020: IT Foundation Key to COVID Response

•    Building a Data-Driven Future: Digital Cities 2019 Revealed

•    Government Technology - Digital Cities Survey 2019 — Winners Announced

•    Government Technology - Digital Cities Survey 2018 — Winners Announced

•    OpenGov - Congratulations to the 2018 Digital Cities Award Winners

•    Government Technology - Digital Cities Survey 2017 — Winners Announced

•    Smart Cities World - Top US digital cities announced

•    Superion - Tamarac, FL Ranks as One of America's Top Digital Cities in 2017

•    SeamlessDocs - Service is Beautiful Award Winner May 2018

•    University Students Awarded For Innovative Use Of COBOL Tech October 2001

TECHNOLOGIES AND EXPERTISE
TECHNOLOGES

  • Enterprise Software

    • Central Square Technologies (formerly Superion)

      • NaviLine

      • NaviLine HTML 5 (Nav5)

      • Finance Enterprise (formerly ONESolution)

      • Community Development (TRAKiT)

      • Lucity Enterprise Asset Management (Work Management)

      • Click2Gov

      • eTRAKiT

    • Vermont Systems (VSI)

      • RecTrac

      • WebTrac

    • Selectron Interactive Voice Response (IVR)

      • VoiceUtilities

      • VoicePermits

      • Business Licenses

    • Avolve ProjectDox

    • Granicus (formerly Novusolutions) NovusAGENDA

    • Granicus Peak Agenda

    • ClearPoint Strategy: Balanced Scorecard Software

    • Tyler Technologies ExecuTime

    • FileBound (formerly Advanced Processing & Imaging (API)) OptiView, OptiSpool

    • OpenText Alchemy

    • Laserfiche

    • Saba (formerly Halogen Software) Talent Management (formerly eAppraisal)

    • Genetec Security Center

    • Lenel OnGuard

    • OnSSI Ocularis

  • Business Software

    • Microsoft Office 2019, 365

    • Microsoft Teams

    • Microsoft OneDrive

    • Microsoft Visio

    • IBM Cognos Impromptu

    • MorphoTrak LiveScan

    • CrossMatch LiveScan

    • ManageEngine AD360

    • ManageEngine ADAudit Plus

    • ManageEngine ADManager Plus

    • ManageEngine SelfService

    • ManageEngine ServiceDesk Plus

    • ManageEngine OpManager

  • Email Software

    • Microsoft Exchange 2013, 2016

    • Microsoft Exchange Online

    • Microsoft 365

  • Database Software

    • Microsoft SQL Server 2008, 2012, 2016, 2017, 2019, 2022

    • MySQL

  • Backup and Recovery Software

    • Commvault

    • Microsoft Data Protection Manager (DPM)

    • Quest RapidRecovery (formerly Dell AppAssure)

    • Symantec BackupExec

  • Server and Client Operating System Software

    • Microsoft Windows Server 2008, 2012, 2016, 2019, 2022

    • Microsoft Windows 7, 8, 8.1, 10, 11

  • Infrastructure Software

    • Microsoft Active Directory

    • Microsoft Certificate Services

    • Microsoft Key Management Services (KMS)

    • Microsoft Network Policy Server (NPS)

    • Microsoft Azure AD Connect

    • Microsoft DirectAccess

    • NetMotion

    • Citrix

    • Microsoft Remote Apps

    • Microsoft System Center Configuration Manager (SCCM)

    • Microsoft System Center Endpoint Protection (SCEP)

    • MalwareBytes

    • VMware ESXi, vCenter

    • TACACS

    • Ubiquiti Networks UniFi

    • PrinterLogic

  • Web-related Software

    • CivicPlus

    • Kemp Technologies LoadMaster

    • Microsoft SharePoint, SharePoint Online

    • Microsoft Internet Information Server (IIS)

    • Apache

    • PHP

  • Software Programming Languages

    • Java

    • Microsoft & Borland C++, C

    • Microsoft Visual Studio.Net

    • Microsoft Visual Basic, Visual Basic.Net

    • JavaScript / VBScript

    • ASP, ASP.Net

  • Server Infrastructure

    • Dell

    • HP

    • Cisco Systems

    • IBM iSeries

  • Networking Infrastructure

    • Cisco Catalyst Switches

    • Cisco Nexus Switches

    • Cisco Integrated Services Routers (ISR)

    • Cisco ASA Firewalls

    • Cisco Meraki Firewalls

    • Palo Alto Firewalls

    • Cambium Wireless (formerly Motorola) Canopy Wireless

  • Telephone Infrastructure

    • Cisco Unified Communications Manager (CUCM)

    • Cisco Unity Connection (CUC)

    • Cisco Unified Contact Center Express (CUCCX)

    • Cisco CallManager Express (CME)

    • Cisco Unity Express (CUE)

    • Singlewire Software InformaCast

    • ISI Infortel Select

    • Metropolis Technologies OfficeWatch XT

  • Storage Infrastructure

    • Pure Storage iSCSI Storage Area Network (SAN)

    • Dell EqualLogic iSCSI Storage Area Network (SAN)

    • EMC Fibre Channel Storage Area Network (SAN)

    • Lenovo Network Attached Storage (NAS)

AFFILIATIONS
AFFILIATIONS

Florida Local Government Information Systems Association (FLGISA)


Florida Public Pension Trustees Association (FPPTA)

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International Foundation of Employee Benefits (IFEBP)

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Project Management Institute (PMI)


Keiser University Graduate School Advisory Board, 2016-2018


Alpha Chi (Honor Society)


Alpha Iota Mu (IT Honor Society)


National Society of Collegiate Scholars (NSCS)

CONTACT
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